How can I place an order?
To place an order, create an account or log in to your existing account. Browse our collection, add your favorite items to the cart, and proceed to checkout. Once your order is placed, you can view and track it from your account.
How do I know the current status of my order?
Order updates are shared via email and SMS as your order is processed, shipped, and delivered.
How do I know my order is confirmed?
After placing your order successfully, you will receive an order confirmation email containing your order number and details.
How long will it take for my order to reach me?
Within India: 4–5 business days
International orders: 10–15 business days
If any product requires additional processing time, we will inform you in advance.
What product range do you offer?
We offer an exclusive and wide collection of Kurta Sets for Women, featuring vibrant colors, playful patterns, and charming designs. Our ladies wear collection is thoughtfully crafted for comfort, quality, and style, making it suitable for everyday wear, festive occasions, and special moments.
Do shipping charges vary by country?
Yes, shipping charges vary based on the destination country. The exact shipping cost will be shown at checkout before payment.
What are your shipping charges within India?
We provide FREE shipping across India.
How are items delivered?
All orders are shipped through our trusted logistics partners including Delhivery, DHL, DTDC, FedEx, and XpressBees.
Can I pay using a debit card?
Yes, we accept all major debit cards.
How do I know my payment was successful?
Once your payment is received, you will get a confirmation email along with your order number.
Can I pay via bank transfer?
Yes, bank transfer is available. Bank details will be shared via email after you select bank transfer during checkout.
Are my payment details secure?
Yes. All transactions are processed through SSL-secured payment gateways to ensure your information is fully encrypted and protected.
What is the return procedure?
If you wish to return a product, please inform us within 48 hours of receiving the item via email or phone. Our support team will guide you through the return process.
Will I receive a full refund if I return a product?
Refund eligibility depends on the nature of the return and is subject to operational review. The final decision rests with our operations team.
Complaints, feedback, or suggestions
If you are not satisfied with our service or wish to share feedback or suggestions, please contact us at:
📧 support@threadgaze.shop